Challenging the Status Quo.
Rewriting the Rules of CS: Strategic, Scalable, and Ready for the AI Era.
Danielle Raschke
Founder & CEO, Verityx CS LLC
Customer Success Strategist | Operations Architect | Entrepreneur
Danielle Raschke is a strategic operator and founder with a proven track record of building efficient systems, scalable processes, and high-performing teams that drive retention and operational excellence. With over 15 years of experience spanning SaaS, BPO, real estate, and financial services, she brings a data-driven and execution-focused approach to solving complex business challenges.
As Head of Customer Success at Proper Technologies ($11M ARR), Danielle led cross-functional initiatives that delivered:
62.8% reduction in churn
66.7% reduction in operational overhead
3x increase in team capacity through automation
$584K ARR saved through strategic retention efforts
Previously at GE Capital, she managed global portfolios exceeding $500M ARR and drove $8M in impact through enterprise-level process refinement.
Now through Verityx CS, Danielle partners with thousands of Rev ops and Customer Success professionals, early-stage and scaling companies to design and implement post-sales systems that reduce churn, improve team efficiency, and create repeatable, scalable customer success operations.
"I had the privilege of working with Danielle during her time as Head of Customer Success, and I can confidently say she is one of the most impactful leaders I’ve ever worked with. Danielle didn’t just lead the Customer Success department—she built it from the ground up. Her strategic vision, customer-first mindset, and relentless drive transformed our approach to client relationships.
She consistently brought innovative ideas to the table and truly engaged with our clients—listening closely, acting swiftly, and always making them feel valued. Thanks to her leadership, our CSAT score jumped from 7 to 9, a testament to the trust and satisfaction she cultivated. Beyond client results, she also played a key role in developing our internal talent, mentoring managers, and raising the bar across the board.
Danielle’s attention to detail, empathy, and execution are second to none. Any company would be lucky to have her steering their Customer Success strategy."
BPO Management | Quality Assurance Management | Workforce Management| Data Analysis
May 3, 2025
★★★★★
2024 Impact Highlights
Significant improvements in performance and cost efficiency achieved.
Reduced Overdue
38.83% decrease in overdue balance, enhancing financial health.
Team Efficiency
3x customer coverage with improved CSAT.
Cost Efficiency
66.7% CS Payroll reduction while increasing client coverage and performance.
ARR Savings
$584k in annual recurring revenue saved through strategic initiatives.
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888-413-7881
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