I help build customer retention into the way your business operates.

Verityx CS helps growing B2B SaaS, BPO and recurring-revenue service companies fix the post-sales gaps that slow customer value, hide account risk and create preventable churn.

We turn fragmented processes, inconsistent customer experiences and disconnected data into a practical operating system for onboarding, account health, value delivery and renewals.

Fractional post-sales operations for B2B SaaS, BPO Service Providers

COMPLIMENTARY SESSION

Start with a complimentary 30-minute Retention Strategy Call. We will discuss what is happening in your post-sales operation, where the greatest risks may be and whether Verityx is the right partner to help.

I help you find and fix the gaps in onboarding, customer value, account health and renewals so you can retain more revenue without adding unnecessary headcount.

Danielle Raschke, MBA — Founder, Verityx CS

See the BPO case study →

63%

lower churn

$584K

ARR retained

3×

CSM capacity

Retention isn’t just a metric—it’s a multiplier.

When you retain more of the right clients, your entire business transforms:

Acquisition costs drop because you're not constantly replacing churn.
Revenue stabilizes, making growth predictable and planning more strategic.
Customer lifetime value grows as clients stay longer and expand over time.

"Danielle was hands down the hardest-working and most passionate person at Proper during my time there. In the middle of constant startup chaos, she was the steady force positive, helpful, and laser-focused on improving processes to make the customer experience better.

As Head of Customer Success, she consistently led by example. Her energy, intelligence, and customer-first mindset were crucial to keeping our clients happy and engaged. She wasn’t just reacting to issues, she was proactively solving problems before they surfaced.

If you’re looking for a CS leader who brings structure, energy, and sharp thinking to the table, Danielle’s the one. I’d recommend her without hesitation."

- Matt Sanford

Head of Revenue

April 16, 2025

★★★★★

— THE CHALLENGE

Operational Friction Threatens Scaling & Retention

Unmanaged Escalations

Overwhelmed CS Team

Inconsistent Customer Experience

Account risk lives in spreadsheets, inboxes and employee memory.

Disconnected systems and no clear processes. Leadership cannot connect post-sales work to retained revenue.

New customers take too long to reach value.

Lack of Visibility

No CSAT, No NPS, No escalation data, No source of truth, no accountability.

• COMPLIMENTARY SESSION

Ready to find the gaps behind preventable churn?

hi@verityxcs.com

770-681-3178

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