2024 Impact Highlights
Significant improvements in performance and cost efficiency achieved.
Reduced Overdue
38.83% decrease in overdue balance, enhancing financial health.
Cost Efficiency
50% reduction in customer service cost as percentage of revenue.
Team Efficiency
63.64% CS Payroll reduction while increasing client coverage and performance.
ARR Savings
$584k in annual recurring revenue saved through strategic initiatives.
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Transforming Customer Success
Danielle Raschke
Founder & CEO, Verityx CS LLC
Customer Success Strategist | Operations Architect | Entrepreneur
Danielle Raschke is a strategic operator and founder with a proven track record of building efficient systems, scalable processes, and high-performing teams that drive retention and operational excellence. With over 15 years of experience spanning SaaS, BPO, real estate, and financial services, she brings a data-driven and execution-focused approach to solving complex business challenges.
As Head of Customer Success at Proper Technologies ($11M ARR), Danielle led cross-functional initiatives that delivered:
71.52% reduction in churn
80% reduction in operational overhead
3x increase in team capacity through automation
$584K ARR saved through strategic retention efforts
Previously at GE Capital, she managed global portfolios exceeding $500M ARR and drove $8M in impact through enterprise-level process refinement.
Now through Verityx CS, Danielle partners with early-stage and scaling companies to design and implement post-sales systems that reduce churn, improve team efficiency, and create repeatable, scalable customer success operations.
