Start tracking the red flags that matter—before revenue walks out the door.
You didn’t come this far to lose your clients
No CS team? No problem.
We help startups build a retention strategy from scratch — or optimize the one you’ve already started — so you can stop churn, boost NRR, and scale without the overhead.
We deliver real metrics, usable data, and plug-and-play playbooks that drive sustainable growth.
Backed by a network of 8,000+ RevOps & Customer Success professionals, we bring the expertise and insight needed to make retention your competitive edge.
Value Discovery
NRR Growth Audit
2 Hour Strategy Sessions
Perfect for scaling companies needing targeted insights and immediate action steps.
These intensive 2-hour sessions are fully customized to your business and provide an expert-led roadmap to optimize or lay the foundation for your churn, revenue retention, and post-sales process.
NRR Growth Program
4 Week Strategy Build Out
From Insights to Execution— Our team will build out the systems that drive retention & expansion
You’ve completed the roadmap sessions—now it’s time to bring the strategy to life. The next step? Building out the processes and systems your team needs to execute at scale.
Day to Day Strategy Execution
Ongoing Partnership
Your fractional CS team—without the overhead of an in-house department.
We manage MBRs/QBRs, drive client conversations, and connect critical data to your feedback loop for actionable improvements. Providing deep data insights and client feedback with monthly leadership review sessions.
Retention Strategy
Fractional Support Team
STEP 2
STEP 1
What We Offer
churn does not have to HOLD YOU BACK
STEP 3
2024 Impact Highlights
Significant improvements in performance and cost efficiency achieved.
Reduced Overdue
38.83% decrease in overdue balance, enhancing financial health.
Cost Efficiency
Reduction from 15% to 5% in customer service cost as percentage of revenue.
Team Efficiency
63.64% CS Payroll reduction while increasing client coverage and performance.
ARR Savings
$584k in annual recurring revenue saved through strategic initiatives.
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Retention isn’t just a metric—it’s a multiplier.
When you retain more of the right clients, your entire business transforms:
Acquisition costs drop because you're not constantly replacing churn.
Revenue stabilizes, making growth predictable and planning more strategic.
Customer lifetime value grows as clients stay longer and expand over time.
And here’s the real magic—retention compounds.
Each year you keep a client doesn’t just add value—it multiplies it. That’s the difference between linear growth and exponential scale.